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FAQs

Our Limited Lifetime Warranty is only applicable to Fonz Herb Grinders purchased through an authorized dealer.
This warranty covers only breaking of our patented Herb grinder with normal use.
Lifetime Warranty does not cover scratches, dents, or any other user generated damages.
Lifetime warranty does not cover the case which comes with the herb grinder.
Amazon items purchased through our official FONZ Herb Grinders Amazon account (and not third party) are covered under our warranty.
All items to be warrantied must be returned and accompanied by proof of purchase.
Please contact hello@shopfonz.com for more information.

When you place an online order, the details of that order are immediately routed to our fulfillment center through our SmartFill fulfillment management platform. Your items are included in the order notification where they gather, and carefully pack them.

Each order is carefully packed using durable boxes, materials, and tape. Once the package is securely sealed, the shipping label is attached, scanned, and ready for shipping. Our network of delivery partners picks up the package for shipping and delivers it to you within 1-3 days. You can track orders through our shipping partners, which include UPS, FedEx, USPS, and DHL. Your tracking number will arrive via email once our fulfillment team completes its packing process.

Delivery times are based on your location and import laws. International packages, they will be delivered by the local delivery service provider for the destination country. The delivery service provider can be either the local post office or another delivery company. Kindly check your mailbox/post box for your package or any special notices requiring action on your part.
FONZ is not responsible for any custom payments at the destination country.

Tracking events are typically available within 24-48 hours after you have received your order confirmation from the merchant or online shop. If no tracking events are available after 48 hours of receiving your order confirmation, please contact the us at hello@shopfonz.com

If your package exceeds the expected delivery time, your shipment may have experienced a delay. Kindly note, delivery delays can be caused by weather events, holidays, customs issues, labor strikes or other uncontrollable events . If your package has not arrived after the expected delivery window, please contact us at support@shopfonz.com

Even when orders are 100% accurate and delivered on time, there will still be a small percentage of those who find the Fonz does not meet their particular needs.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Please reference your original order number in your correspondence as well as why you require a refund/exchange.

To start a return, you can contact us at hello@shopfonz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Before returning any of our products, please reach out to us at hello@shopfonz.com Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Bulk Fonz? Yes please! Contact our Retail Department at retail@shopfonz.com or fill out the Retail Application Form in the drop-down menu (under "Retailers") and we'll get you selling FONZ at great prices (without selling a kidney)

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